There are visible differences between similar terms and objects goods and services that are analyzed based on the characteristics of each one. A good is a tangible object used once or repeatedly. A service is intangible. The tangibility differentiator indicates the ability to touch, smell, taste and see, what is absent in the services. This can be a deterrent to the recipient of services by determining the quality and dependence of the service company on their reputation. In the case of goods, the appropriation of the product can be transferred from sellers to buyers, while in the case of services there is no property involved.
Regarding quality, in the goods is homogeneous, once produced the quality is uniform throughout the product line. They can be separated from the seller / supplier and not depend on the source for delivery to the buyer. Regarding the service, it is inseparable from the service provider and heterogeneous, because each time the service is offered it can vary in quality, performance and delivery. It can not be controlled and it depends on the human effort to achieve quality so it varies with the producer, customer and daily.
Another key distinction is the perishable capacity of the services and the non-perishable quality of the goods. The goods will have a long shelf life and are largely non-perishable. While the services are delivered at the moment and does not have a long life nor can they be stored for repeated use. They do not support the storage advantage as in the case of goods such as empty seats in airlines. With the production and consumption taking place simultaneously in the services, the goods in simultaneity differ and the provisions for quality control in the process.
Both goods and services will not necessarily be motivated by economic reasons. Many times goods and services are closely connected and can not be separated. For example in the purchase of a car, the good is the car but the processing, the provision of accessories, after-sales activities are services. It is essential to understand that the difference between pure goods and pure services exists but that most goods and services exist as a combination of both. For example, in a restaurant, the available food would correspond to goods while the service is offered by the waiters, the environment, the distribution of the tables, among others.
- The goods are tangible and transferable, while the services are intangible and are not transferable.
- Goods are separable and non-perishable, while services are inseparable.
- The goods are homogeneous, while the services are heterogeneous.
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